Terms and Conditions

A note before you read
These terms set out the basis on which Vei-lik provides its services. We have written them to be clear and straightforward. If anything is unclear, please contact us at info@vei-lik.org before making a booking — we are happy to explain.

1. Who we are

Vei-lik is a luxury chauffeur and car hire service operating in the United Kingdom.
Contact details: Vei-lik 45 Rosewood Avenue Manchester M14 6TR United Kingdom Email: info@vei-lik.org
Phone: +44 7911 638274

2. What these terms cover

These terms and conditions apply to all bookings made through vei-lik.org, by phone, by email, or through any other channel. By making a booking, you confirm that you have read and agree to these terms.
We may update these terms from time to time. When we make significant changes, we will notify you by email or by a notice on our website before the changes take effect. The version in force at the time of your booking governs that booking.

3. Making a booking

3.1 How to book
You can make a booking through the contact form on vei-lik.org, by calling us on +44 7911 638274, or by emailing info@vei-lik.org. We will confirm your booking in writing — by email or message — once all details have been agreed. A booking is only confirmed once you receive written confirmation from us.
3.2 What we need from you
To confirm your booking, we need: your name, contact number, pickup location, destination, date and time, and any specific requirements. For airport transfers, please provide your flight number so we can monitor arrival times. For events, please provide as much detail as possible about the schedule.
3.3 Accuracy of information
You are responsible for ensuring that all information you provide is accurate. Vei-lik is not liable for delays, failed pickups, or other issues resulting from incorrect or incomplete information provided by the customer.

4. Pricing and payment

4.1 Prices
All prices are quoted in pounds sterling (£) and are confirmed at the time of booking. Prices may vary depending on the route, duration, vehicle type, and any additional requirements. We will always confirm the exact price before you commit to a booking. There are no hidden charges.
4.2 Waiting time and additional charges
The price confirmed at booking covers the agreed service. Additional charges may apply for: waiting time beyond a reasonable allowance (typically 15 minutes for standard pickups, 45 minutes for airport transfers after the scheduled landing time), significant changes to the route requested after departure, tolls, parking fees, and congestion charges where applicable. We will inform you of any additional charges before they are incurred where possible.
4.3 Payment
Payment terms are confirmed at the time of booking. We accept payment by bank transfer, card, or other methods agreed in advance. For corporate or recurring clients, invoiced payment terms may be arranged. Payment must be made in full before or at the time of service, unless a credit arrangement has been agreed in writing.
4.4 Pricing errors
If a price is quoted incorrectly due to a system or administrative error, we will notify you as soon as possible. You will have the option to proceed at the correct price or cancel the booking without charge.

5. Cancellations and changes

We understand that plans can change. Our cancellation policy is designed to be fair to both parties.
If you need to cancel a booking, please contact us as soon as possible at info@vei-lik.org or by phone. The following terms apply:
If you cancel more than 24 hours before the scheduled pickup time, no charge will be applied. We will issue a full refund of any deposit or advance payment within 5 business days.
If you cancel between 12 and 24 hours before the scheduled pickup time, a cancellation fee of 50% of the confirmed booking price is payable. This reflects the cost of driver allocation, vehicle preparation, and the inability to reassign the booking at short notice.
If you cancel less than 12 hours before the scheduled pickup time, or if you do not appear at the agreed pickup location without prior notice, the full booking price is payable. At this point, the driver and vehicle have been committed to your booking and cannot be redirected.
If you need to change the date, time, or destination of a booking, please contact us as soon as possible. We will do our best to accommodate changes at no additional charge, provided sufficient notice is given. Changes requested with less than 2 hours’ notice may not be possible and may be treated as a cancellation followed by a new booking.
If Vei-lik needs to cancel a confirmed booking due to circumstances beyond our control — such as vehicle breakdown, driver unavailability, or severe weather — we will notify you immediately and either arrange an alternative vehicle or issue a full refund. We will not charge a cancellation fee in any case where we cancel the booking.

6. Service standards

6.1 Our commitment
Vei-lik is committed to providing a punctual, professional, and confidential service. Our drivers are vetted, trained, and experienced in premium transport. Vehicles are maintained to a high standard and presented cleanly for every booking.
6.2 Punctuality
Our drivers aim to arrive at the pickup location at least 10 minutes before the agreed time. For airport transfers, we monitor flight arrivals and adjust pickup time accordingly. If a driver is delayed due to circumstances beyond our control, we will contact you immediately.
6.3 Driver conduct
Our drivers are professional and discreet. They will not engage in conversation unless invited to do so, will not play music without permission, and will maintain confidentiality about all passenger details and conversations. Any concerns about driver conduct should be reported to us at info@vei-lik.org within 24 hours of the journey.
6.4 Vehicles
The vehicle provided will be a premium class car appropriate to the service booked. We reserve the right to substitute a vehicle of equivalent or higher specification if the originally assigned vehicle is unavailable. We will inform you of any substitution in advance where possible.

7. Passenger responsibilities

Passengers are expected to treat our drivers and vehicles with respect. You are responsible for the conduct of all passengers travelling in the vehicle under your booking. The following is not permitted:
Smoking or vaping in the vehicle
Consuming food or drink without the driver’s permission
Carrying illegal substances or items
Behaviour that is abusive, threatening, or disrespectful to the driver
Exceeding the passenger capacity of the vehicle
If a passenger’s behaviour requires the driver to terminate the journey early, the full booking price remains payable. Any damage caused to the vehicle by passengers will be charged to the lead passenger at cost of repair or cleaning.

8. Liability

8.1 Our liability
Vei-lik maintains appropriate insurance cover for all vehicles and passengers. We are liable for loss or damage caused by our negligence or that of our drivers. Our liability is limited to the cost of the booking in question, except where UK law requires otherwise.
8.2 Circumstances beyond our control
We are not liable for delays, service interruptions, or failure to complete a journey caused by circumstances beyond our reasonable control, including severe weather, traffic incidents, road closures, or other unforeseen events. In such cases, we will work with you to find a solution.
8.3 Lost property
Vei-lik is not responsible for personal items left in vehicles. If you believe you have left an item, contact us as soon as possible at info@vei-lik.org. We will make every reasonable effort to locate and return it, but we cannot guarantee the recovery of lost property.

9. Privacy

Your personal data is handled in accordance with our Privacy Policy, available at vei-lik.org/privacy-policy. The Privacy Policy forms part of these terms. We collect only the data necessary to fulfil your booking and provide our service, and we do not share it with third parties except as required to deliver the service.

10. Intellectual property

All content on vei-lik.org — including text, images, and design — is owned by Vei-lik or used with permission. You may not copy, reproduce, or use any content from the website without our written permission.

11. Governing law and disputes

These terms are governed by the laws of England and Wales. If a dispute arises that we cannot resolve by agreement, it will be referred to the courts of England and Wales.
If you are a consumer, you also have the right to use alternative dispute resolution services. The UK government’s guidance on consumer dispute resolution is available at gov.uk.
We always prefer to resolve concerns directly. If you have a complaint, please contact us first at info@vei-lik.org. We aim to respond within 2 business days and resolve all complaints within 14 days.

12. Changes to these terms

We may update these terms from time to time. The current version is always available at vei-lik.org/terms-and-conditions. For significant changes, we will notify customers with active bookings by email before the changes take effect.

Contact

For any questions about these terms or your booking:
Email: info@vei-lik.org Phone: +44 7911 638274 Address: 45 Rosewood Avenue, Manchester M14 6TR, UK Response time: within 2 business days